Refund policy

You have 14 days to return an order after receiving it.

If you change your mind, or the product you received does not meet your expectations, please contact us before returning the item to us. Return costs are your responsibility.

Instructions for returning goods:

If you would like to return an item, send us an email indicating your name and order number and specifying which items are affected.

Attach to the package a note indicating if you wish to be refunded, if you wish an exchange or a credit note and of course your contact details.

You are responsible for any possible damage to the item during the return. Therefore, we strongly recommend that you return products properly packaged, undamaged and in the original box and packaging.

Please provide us with a tracking number for the return package.

If an item is being shipped from overseas, make sure it is marked"RETURNED GOODS"to avoid any customs charges. We cannot be held responsible for any customs charges applied to the package.
Unless otherwise agreed, reimbursement will be made through the same payment method as that used for the initial purchase.

If the product or packaging is worn or damaged, we reserve the right to deduct any loss in value when refunding the product.

For any request:contact @ 9avril.fr